Refund & Return Policy

At DigetalHube, we want to ensure your satisfaction while maintaining the security of our digital products. Because we deal in digital goods, our policy is strict to prevent fraud.

1. No Refunds for Delivered Goods

Once a digital gift card, game credit, or voucher code has been delivered to you, we cannot offer a refund or exchange. This is because digital codes are "live" and cannot be returned to our inventory once seen by a user.

2. Refund Eligibility

You may be eligible for a refund ONLY if:

• The product is "Out of Stock" and we cannot fulfill your order within 24 hours.
• You requested a cancellation before the digital code was generated or sent.

3. Invalid or Used Codes

If you receive a code that is invalid or shows as "already used," you must contact our support team at info@digetalhube.com within 24 hours of purchase.

To process your claim, we require:

• A screenshot of the error message when trying to redeem the code.
• A screenshot of your redemption history on the specific platform (e.g., Steam, PUBG, Razer).

We will investigate with our suppliers and provide a replacement if the code was indeed faulty at the time of delivery.