Refund Policy

1

Overview

DigetalHube is a digital marketplace that sells gift cards, game vouchers, and digital codes. Due to the nature of digital products, all sales are generally considered final once the code has been delivered. However, we understand that issues may arise, and we are committed to resolving them fairly.

Important Notice

This policy applies to all purchases made through our website, Reseller API, and Reseller Dashboard. By making a purchase, you agree to the terms outlined in this policy.

2

Eligible for Refund

You are eligible for a full refund in the following cases:

The code delivered is invalid, already redeemed, or does not work on the specified platform.
The code delivered is for a different product or region than what was ordered.
A system error occurred during the purchase process and no code was delivered, but your balance was deducted.
A duplicate charge was made for the same order.
The order status shows "error" or "failed" in the system (automatic refund applies).

Automatic Refunds

If an order fails during processing (e.g., out of stock, supplier error), the system will automatically refund the full amount to your balance. No action is required from your side.

3

Not Eligible for Refund

Refunds will not be issued in the following cases:

The code has been successfully redeemed by the buyer or any third party.
The buyer purchased the wrong product by mistake (e.g., wrong denomination, wrong platform).
The refund request was submitted more than 48 hours after the code was delivered.
The buyer shared the code with someone else and it was redeemed by that person.
The buyer's account was suspended or banned by the platform where the code is to be redeemed (this is not our responsibility).
Price changes after purchase - all prices are final at the time of purchase.

Warning

Once a digital code is revealed or delivered, it is considered used. We strongly recommend redeeming your code immediately after purchase to avoid any issues.

4

Refund by Order Type

The refund process varies depending on how the purchase was made:

Order Type	Refund Method	Timeframe	Auto-Refund
Website Order (Direct USDT Payment)	USDT refund to original wallet	24-48 hours	Manual
Reseller API Order (Balance Deduction)	Credited back to reseller balance	Instant (auto) or 24h (manual)	Yes
Reseller Dashboard Order	Credited back to reseller balance	Instant (auto) or 24h (manual)	Yes
Reseller Deposit (USDT to Balance)	Non-refundable (see below)	N/A	No

5

Reseller Deposit Policy

Deposits made to your reseller balance are non-refundable and cannot be withdrawn as USDT. Your balance can only be used to purchase products through the API or Dashboard.

Deposit Exceptions

In rare cases, a deposit refund may be considered if: (1) a technical error caused a double deposit, or (2) the deposit was confirmed but the balance was not credited due to a system error. In such cases, please contact support with your deposit ID and transaction hash.

6

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1 Contact our support team via Telegram within 48 hours of receiving the code.
2 Provide your Order ID (e.g., ORD-XXXX or API-XXXX) and a clear description of the issue.
3 If the code is invalid, provide a screenshot showing the error when attempting to redeem it on the official platform.
4 Our team will verify the issue with the supplier and respond within 24 hours.
5 If approved, the refund will be processed according to the order type (see table above).

7

Refund Processing Time

Refund Type	Processing Time	Notes
Automatic Refund (Failed Orders)	Instant	Balance is credited immediately when order fails
Manual Refund (Invalid Code)	24-48 hours	After verification with supplier
USDT Refund (Direct Payment)	24-72 hours	Depends on blockchain network congestion

8

Dispute Resolution

If you disagree with a refund decision, you may escalate the issue by providing additional evidence to our support team. We will review the case within 48 hours and provide a final decision. Our goal is to ensure every customer is treated fairly.

DigetalHube reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new policy.